A considerable amount of time and paper work is consumed dealing with goods returned to our company for credit. This adds unavoidable expense, and can often lead to delay in payment of invoices.
We therefore wish to define our policy with reference ot the return of goods as follows:
- Incorrect goods supplied by Louis France Ltd.
This is our responsibility. Return carriage will be paid or goods collected and goods credited in full.
- Goods supplied correctly to customers' order, but subsequently either:
A) Returned by customer as no longer required.
B) Cancelled, but too late to prevent despatch of goods.
C) Incorrect item ordered by customer and returned for replacement.
Whilst we will endeavour to accommodate customers in these instances, we will not accept goods returned without the following information:
- Reason for return of goods.
- Advice note and invoice number relating to goods supplied.
- Method of return.
Prior to the return of any goods our returns department must be advised by phone or fax of the intention to return and the nature of the goods involved, the reason for and the method of their return. A returns note will be issued which instructs our driver to collect, or our warehouse staff to receive the goods. Without this note our staff will not accept any goods for return.
We reserve the right to refuse goods if they are not returned unused, undamaged, and in a resaleable condition.
A handling charge will be levied against all returned goods unless agreed otherwise prior to goods being returned. In this instance written confirmation must be exchanged between the two companies.
Goods supplied from our stock will be subject to 10% handling and restocking charge.
Goods ordered specially will be subject to 20% handling charge to compensate costs in returning goods to our suppliers.
We trust you understand the necessity in imposing these charges and hope that implementation of them is minimal.